Important Contacts

Important Government Contacts

Find the contact information for:

  • the Immigration and Refugee Board of Canada (IRB),
  • Immigration, Refugees and Citizenship Canada (IRCC), and
  • Canada Border Services Agency (CBSA)

Immigration and Refugee Board of Canada

    Areas of Coverage


    • British Columbia
    • Alberta
    • Saskatchewan
    • Manitoba
    • Yukon
    • Northwest Territories

    Refugee Protection Division
    300 West Georgia Street, Suite 1600
    Library Square
    Vancouver, B.C.
    V6B 6C9

    Phone: 604-666-5946 or 1-866-787-7472
    Fax: 604-666-3043
    Email: RPDWestern-SPRouest@irb-cisr.gc.ca

    The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.

    Refugee Appeals Division
    300 West Georgia Street, Suite 1600
    Library Square
    Vancouver, B.C.
    V6B 6C9

    Phone: 604-666-9870
    Fax: 604-666-9870
    Email: IRB.RAD-W-O-SAR.CISR@irb-cisr.gc.ca​

    Immigration Division
    300 West Georgia Street, Suite 1600
    Library Square
    Vancouver, B.C.
    V6B 6C9

    Phone: 604-666-5946 or 1-866-787-7472
    Fax: 604-666-3043
    Email: IRB.Western_ID_detentions-ouest_SI_detention.CISR@irb-cisr.gc.ca

    Include your file number (starting with 0001-) in the Subject line.

    Immigration Appeal Division
    300 West Georgia Street, Suite 1600
    Library Square
    Vancouver, B.C.
    V6B 6C9

    Phone: 604-666-5946 or 1-866-787-7472
    Fax: 604-666-3043
    Email: RPDWestern-SPRouest@irb-cisr.gc.ca​

    Areas of Coverage

    • Ontario (except Ottawa and Kingston)

    Refugee Protection Division
    25 Street Claire Ave E, Suite 200
    Toronto, ON
    M4T 0A8

    Phone: 416-954-1000 or 1-866-790-0581
    Fax: 416-954-1165
    Email: RPDCentral-SPRcentre@irb-cisr.gc.ca

    The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.

    Refugee Appeal Division
    25 Street Claire Ave E, Suite 200
    Toronto, ON
    M4T 0A8

    Phone: 416-954-1000 or 1-866-790-0581
    Fax: 416-954-1511
    Email: IRB.RAD-C-SAR.CISR@irb-cisr.gc.ca

    Immigration Division
    385 Rexdale Blvd.
    Etobicoke, ON
    M9W 1R9

    Phone: 1-833-222-0408
    Fax: 416-744-4274
    Email: IRB.TorontoID-SIToronto.CISR@irb-cisr.gc.ca

    If you include your file number (starting with 0003-) in the Subject line.

    Areas of Coverage

    • Quebec
    • New Brunswick
    • Nova Scotia
    • Prince Edward Island
    • Newfoundland
    • Nunavut
    • Kingston (Ontario)
    • Ottawa (Ontario)

    Refugee Protection Division
    Guy-Favreau​ Complex
    200 René-Lévesque Blvd. West, East Tower, Room 102
    Montréal, QC
    H2Z 1X4

    Phone: 514-283-7733 or 1-866-626-8719
    Fax: 514-283-0164
    Email: RPDEastern-SPRest@irb-cisr.gc.ca

    The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.

    Refugee Appeal Division
    Guy-Favreau​ Complex
    200 René-Lévesque Blvd. West, East Tower, Room 102
    Montréal,
    QC H2Z 1X4

    Phone: 514-283-7733 or 1-866-626-8719
    Fax: 514-283-0164
    Email: I​RB.RAD-E-SAR.CISR@irb-cisr.gc.ca

    Immigration Division
    Guy-Favreau​ Complex
    200 René-Lévesque Blvd. West, East Tower, Room 102
    Montréal,
    QC H2Z 1X4

    Phone: 514-283-7733 or 1-866-626-8719
    Fax: 514-496-2252
    Email: IRB.IAD-E-SAI.CISR@irb-cisr.gc.ca

    If you include your file number (starting with 0018-) in the Subject line.

    Immigration, Refugees and Citizenship Canada

    IRCC Call Centre: 1-888-242-2100
    IRCC Web Form
    Website

    Calgary
    Harry Hays Building
    220 4 Avenue SE, Room 210
    Calgary AB  T2G 4X3

    Edmonton
    Appointments
    Canada Place
    160-9700 Jasper Avenue
    Edmonton AB  T5J 4B8

    Mailing Address
    c/o Station 260
    9700 Jasper Avenue NW, Suite 55
    Edmonton AB  T5J 4C3

    Vancouver (Immigration Office)
    1148 Hornby Street
    Vancouver BC  V6Z 2C3

    Vancouver (Citizenship Office)
    200 – 877 Expo Boulevard
    Vancouver BC  V6B 8P8

    Surrey
    70-9900 King George Boulevard
    Surrey BC  V3T 0K9

    Winnipeg
    269 Main Street, Suite 400
    Winnipeg MB R3C 1B2.

    Fredericton
    495 Prospect Street
    Fredericton NB E3B 9M4

    St. John’s
    Appointments
    21 Hallett Crescent, Suite 106
    St. John’s NL A1B 4C4

    Yellowknife
    5101 50th Avenue, 3rd Floor
    Yellowknife NT X1A 3Z4

    Halifax
    1741 Brunswick Street, Suite B110
    Halifax NS B3J 3X8

    Hamilton
    55 Bay St. North
    Ground Floor (Market St. entrance)
    Hamilton ON  L8R 3P7

    Kitchener
    29 Duke Street East, 1st Floor
    Kitchener ON  N2H 1A2

    London
    417 Exeter Road
    London ON  N6E 2Z3

    Niagara Falls
    4318 Portage Road,
    Niagara Falls ON  L2E 6A4

    Ottawa
    Appointments
    235 Queen Street
    Level C3 – Suite 005
    Ottawa ON  K1A 0H5

    Mailing address
    365 Laurier Ave. W
    Office 3122
    Ottawa ON  K1A 1L1

    Mississauga
    3085 Glen Erin Drive
    Mississauga ON  L5L 1J3

    Toronto (Scarborough)
    325 Milner Avenue, Suite 200
    Scarborough ON  M1B 5N1

    Toronto (Etobicoke)
    5343 Dundas Street West Suite 105
    Toronto ON  M9B 6K5

    Windsor
    1250 Walker Road
    Windsor ON  N8Y 4T4

    Charlottetown
    BDC Place
    119 Kent Street, 5th floor, Suite 530
    Charlottetown, Prince Edward Island C1A 1N3

    Montréal
    1025 St-Jacques Street
    Montréal, Quebec H3C 1G8

    Montréal
    Montréal Innovation Hub
    Guy-Favreau Complex
    200 René-Lévesque Boulevard West
    Room 010
    Montréal, Quebec H2Z 1X4

    Saskatoon
    Appointments
    101-22nd Street East
    Room 100
    Saskatoon SK  S7K 0E1

    Mailing address
    101-22nd Street East
    Room 200
    Saskatoon SK  S7K 0E1

    Canada Border Services Agency

    Phone number: 1-800-461-9999

    Client Support Contact Form
    Website

    Calgary
    Canada Border Services Agency
    Room 170, 220 – 4th Avenue SE
    Calgary, AB T2G 4X3


    Edmonton

    Canada Border Services Agency
    10345-104 Street NW
    Edmonton, AB T5J 1B9

    Vancouver
    Canada Border Services Agency
    Library Square, 7th Floor
    300 W. Georgia Street
    Vancouver BC, V6B 6C9

    Winnipeg
    Canada Border Services Agency
    Victory Building
    269 Main Street, 1st floor
    Winnipeg, MB R3C 1B3

    Moncton
    Canada Border Services Agency
    81 Albert Street
    Suite 401
    Moncton, NB E1C 1B3


    Fredericton

    Canada Border Services Agency
    495 Prospect Street
    Fredericton, NB E3B 9M4

    St. John’s
    Canada Border Services Agency
    2 Hallett Crescent, Suite 1
    St. John’s, NL A1B 4C4

    Halifax
    Canada Border Services Agency
    263 Susie Lake Crescent
    Halifax, NS B3S 0J5

    Toronto
    CBSA Greater Toronto Enforcement Centre
    6900 Airport Road Entrance 2B
    Mississauga, ON L4V 1E8


    CBSA Toronto

    74 Victoria Street, 10th floor
    Toronto, ON M5C 2A5
    Phone: 416-952-0708


    Windsor

    Canada Border Services Agency
    1250 Walker Rd
    Windsor, ON N8Y 4T4
    Fax: 519 985 4756

    Canada Border Services Agency
    Ambassador Bridge
    780 Huron Church Rd,
    Windsor, ON N9C 2K2, Canada.

    Detroit-Windsor Tunnel
    555 Goyeau St.
    Windsor, ON N9A 1H1

    Charlottetown
    Canada Border Services Agency
    250 Maple Hills Avenue
    Charlottetown, PEI C1C 1N2

    Montréal
    Canada Border Services Agency
    1010 Saint-Antoine St W
    Montréal, QC H3C 3Z6
    Fax: 514-496-1882

    Regina
    Canada Border Services Agency
    2510 Sandra Schmirler Way
    Regina,SK S4W 1B7

    Saskatoon
    Canada Border Services Agency
    21-2625 Airport Drive
    Saskatoon, SK S7L 7L1

    Community Resources

    Community Resources

    Learn who can help you on your refugee claim journey in Canada. Locate the province you are in and the specific resource you need. Connect to legal education opportunities to prepare for your refugee hearing.
    About

    About

    Learn about the organizations and funders behind My Refugee Claim. Discover how you can help refugee claimants be informed, connected, and prepared.