This section gives you an overview of how the refugee claim starts. It answers basic questions. It orients you to start your claim.
Get detailed information on how to start your refugee claim in Section 4 – Start Your Refugee Claim.
Common questions
You can start your refugee claim when you arrive in Canada or once you are already in Canada. You may have many questions:
- How do I start my refugee claim?
- How long will the process take?
- What happens if my claim is refused?
- When will I be reunited with my family?
- How do I get help?
- Will my story be believed?
Do not worry! There are many people who can help you through the steps. Return to this website to help you anywhere along the way.
Get legal help
The refugee claim process can be long and difficult. Get legal help as soon as you can.
Once you decide to make your claim, get legal help for your Basis of Claim (BOC) Form. It takes time to work with a legal representative to put all the important facts in your BOC.
A legal representative can help you with all the forms and documents. They can go to the refugee hearing with you and help you present your story.
Be aware of your options
Do research and get legal advice before you start your claim. Make sure that a refugee claim is the best option for you. Understand how this decision may affect your future.
Slow down
Slow down and take your time doing your BOC Form. The BOC is very important and you may have to talk about it at your hearing. The BOC must include all the important events in your life that show you are a refugee.
Take care of yourself
Making a refugee claim is hard work. Take things one step at a time. Remember to take care of yourself.
Stay organized
You will get many papers and documents during your refugee claim process. A file folder with several sections keeps your documents organized. Get one if you can, and start using it.
Make copies and keep your paperwork safe
Keep government paperwork and documents, even if they are expired. Sometimes you or your legal representative will need them.
Prepare for your eligibility interview
Prepare before you tell your story at your eligibility interview. It is important that your story remains consistent throughout your claim. If you make a mistake or leave something out, talk about it with your legal representative. Keep copies of all the documents you receive from the government about your refugee claim.
Tell your story
You may have to tell your story many times to different people. They could be CBSA officers, IRCC officers, your legal representative, and the IRB-RPD Member at your hearing. This may make you feel nervous. Do your best to be honest and truthful about your story. Try to ensure your story is as consistent as possible.
Advice from friends and relatives
Legal advice should be from your legal representative. Even advice from family and friends who made refugee claims may not be right for you. Sometimes people who try to help do not have enough experience. Each refugee claim is different. If you do not have a legal representative, find a settlement worker you can trust for information.